Return Window Returns are accepted within 15 days of the delivery date. After 15 days, we are unable to offer a refund or exchange.

Return Conditions To be eligible for a return, items must meet the following conditions:

• Unworn and in the same condition as received
• Original packaging and tags intact, unaltered or cut
• Proof of purchase (receipt) included
• A written reason for return and clear photos must be provided, showing the issue with the item (e.g., stains, damage, defects)

📌 Returns without a stated reason or supporting photos will not be processed.

Non-Returnable Items The following items are not eligible for return:

• Intimate apparel, underwear, and swimwear (for hygiene reasons)
• Items that have been worn, washed, or damaged
• Final sale or promotional items
• Gift cards

Refund Process Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund. If approved, your refund will be processed within 3–7 business days to your original payment method.

Exchanges If you received a defective, damaged, or incorrect item, please email service@lounap.com with your reason and supporting photos. We will prioritize arranging an exchange for you.

Complaints & Disputes If you are unsatisfied with the resolution, please contact us at resolution@lounap.com. We will respond within 3 business days.

Return Shipping

• Our fault (e.g., damaged, defective, or wrong item sent): Return and exchange shipping costs are covered by us.
• Customer's fault (e.g., dislike, wrong size ordered, change of mind): Return and exchange shipping costs are the customer's responsibility.

Contact Us

• Website: www.lounap.com
• Customer Service: service@lounap.com
• Complaints: resolution@lounap.com