We strive to process your order within 3 business days after placing your order. The delivery time usually needs to be 10–20 business days. You can use the tracking number we send to you to follow the order status on our website or official shipping carrier website.

During peak seasons (such as Black Friday, Cyber Monday, and major holidays), order processing and delivery times may experience additional delays. Please allow extra time for your package to be shipped and delivered. We appreciate your patience and understanding during these high-volume periods.

Orders placed on a Holiday will be processed within 1-7 business days after the Holiday.

LouNap is not responsible for lost, stolen, or damaged packages. If your package is lost or stolen, we recommend you contact the carrier to file a claim or your local authorities.

We provide free shipping for your purchase over $149. All duties and taxes are included in the price shown on the product page.

We can deliver to those countries/regions below: USA, Canada, Australia, New Zealand, United Kingdom, France, Germany, Mexico, Spain, Portugal, Sweden.

Please remember that our shipping time should only be used as a reference, and the delivery time shall prevail. Although we will minimize potential delays, LouNap is not responsible for customs clearance delays or payment approval failures.

If you have any questions or need more information, please feel free to contact our customer service team at service@lounap.com. We are happy to resolve any questions or concerns for you.